FAQs
How Do I make Purchase on Pureeza?
Shopping at Pureeza is easy: Browse our website to find what you like. Select your size and click 'ADD TO CART.' Review your items by clicking 'SHOPPING CART' at the top of the page, where you can add or remove items before checking out. Click 'BUY IT NOW' to complete your order.
- For customized sizes, please add customization charges along with your purchase.
- For complete customization, including color, size, and design adjustments, call us at +92 333 2145123.
How can I choose the currency I pay in?
The base currency that we use on our website is PKR.
What's the delivery time frame?
- Local Delivery time is 7 to 8 days once the order is confirmed for casuals. Formals can take up to 10 to 12 days.
- International deliveries can take up to 10 business days for shipment (UK delivery Timing 4 to 5 Working days, USA delivery timing 10 to 14 working days)
Is there any exchange/refund policy?
We do not offer any return of exchange under normal conditions. We only offer conditional exchange if you face quality issues with the product.
If you find the product faulty in terms of its quality or the work done, you have to get back to us within 48 hours of delivery. After you generate a query, the Quality department of the company will look into the issue and get right back to you. After reviewing the product, we may offer you an exchange for future purchases in case of any major fault.
Moreover, orders those are customized or given a discount on are not eligible for Return, Refund or Chargeback.
Do you ship packages internationally?
Yes, we do!
Do you have Online/ cash on delivery available?
"Yes,
we currently offer COD and online payment options."
Are the colors of items shown on the website accurate?
At Pureeza, we strive to present the colors of our items as accurately as possible. However, due to variations in computer monitors and electronic device screens, there may be slight differences between the actual color and what you see on your screen. While we make every effort to ensure color accuracy, we cannot guarantee that the displayed colors will be completely precise.
How can I track my order?
As soon as your order is placed, you will receive a unique order number. This is what will help you track your order(s). At any point, you may use that number to find out about the order with our customer care and check out the status of your order.